Help & Support
Everything you need to know about using Aerobase to search smarter flights, plan better arrivals, and manage your travel tools.
Everything you need to know about using Aerobase to search smarter flights, plan better arrivals, and manage your travel tools.
Getting Started with Aerobase
Search Flights or Awards
Start with flight search, award search, or route pages to compare options by comfort, price, and recovery impact.
Sign In
Sign in when you want saved plans, account settings, and premium tools to stay in sync across sessions.
Compare the Full Trip
Use airport, airline, lounge, aircraft, and route pages to understand the full travel experience before you book.
Save a Recovery Plan
Create a personalized jetlag plan, track your trip, or review plan options on the billing page if you need more automation.
Key Features
Smarter Flight Ranking
Compare itineraries using price, schedule quality, airport context, and jetlag impact instead of sorting by fare alone.
Itinerary Capture
Save itinerary details from confirmations or screenshots when you want to turn a booking into a recovery plan.
Recovery Schedules
Get day-by-day guidance for sleep, light, meals, and timing based on circadian science.
Account Sync
Keep saved planning data and account features available across supported devices and browsers.
Travel Intelligence
Browse award search, route research, airport intelligence, and traveler planning tools from one place.
Recovery Modes Explained
Optimized Recovery
- - Eastward: 1.4 hours adapted per day (morning light therapy)
- - Westward: 2.0 hours adapted per day (evening light exposure)
- - Uses 10,000 lux bright light therapy, strategic naps & meal timing
- - 2-3× faster than natural adaptation
- - Best for: Business travelers, tight schedules
Natural Adaptation
- - Eastward: ~1.5 days per hour of time change
- - Westward: ~1.0 days per hour of time change
- - Passive adaptation with basic sleep hygiene
- - No active light therapy intervention required
- - Best for: Leisure travelers, flexible schedules
Frequently Asked Questions
How does Aerobase rank flights?+
Aerobase combines price, schedule quality, airport efficiency, cabin comfort, and jetlag impact so you can compare itineraries by how they will feel when you land, not just by fare.
Where can I search award availability?+
Start on the award search page to compare current availability across supported loyalty programs. You can explore routes, transfer bonuses, sweet spots, and airline-specific award pages from there.
How do recovery plans work?+
Recovery plans are based on your route, direction of travel, and time-zone shift. Aerobase suggests timing for light exposure, sleep, meals, and naps so you can adapt faster after you arrive.
Do I need to install an extension to use Aerobase?+
No. The main Aerobase experience runs on the web, including flight search, airport guides, route research, and billing. Browser-based import or screenshot workflows are optional helpers, not required.
What does Pro unlock?+
Pro unlocks deeper trip management and recovery tooling, including more saved planning workflows and premium traveler utilities. You can review the current plan details any time on the billing page.
Where do airport, airline, and lounge pages come from?+
Aerobase combines structured aviation data, route intelligence, and editorial guidance into public destination, airport, airline, and aircraft pages. Coverage updates continuously as source data refreshes.
Can I use Aerobase across devices?+
Yes. When you sign in, your saved planning data and account settings are available across supported devices and browsers.
How do I contact support?+
Email support@aerobase.app for account, billing, or product questions. If you are reporting a route or page problem, include the full URL so we can reproduce it quickly.
Troubleshooting
Flight not detected?
If an itinerary import or screenshot does not come through, try again with the full confirmation view or paste the route details manually.
Can't sign in?
Confirm that cookies are enabled for Aerobase, then retry. If the problem follows you across browsers, email support so we can inspect the account state.
Billing or plan issue?
Review your current plan on the billing page first. For subscription or payment issues, contact support with the email address attached to the account.
Still need help?
Our support team is here to help. We typically respond within 24 hours.
Contact Support