Airline · Star Alliance
Air New Zealand (NZ)
Independent guide to Air New Zealand (NZ): cabins, seats, Airpoints frequent flyer tiers, routes, hubs, and passenger pros and cons.
IATANZICAOANZAllianceStar AllianceDestinations50Fleet115Skytrax4/5
At a Glance
Websitewww.airnewzealand.com
Customer Service+64-9-357-3000
Twitter@FlyAirNZ
FacebookAirNewZealand
Skytrax Rating★★★★☆ (4/5)
Founded1945
Hubs
Air New Zealand Hub Airports
Primary hub and focus city airports.
Pros & Cons
Pros
- ✓Generally friendly and personable Kiwi-style cabin crew service
- ✓Strong domestic network within New Zealand with high frequencies on key routes
- ✓Modern long-haul fleet with competitive Business Premier and Economy products
- ✓Innovative offerings such as Economy Skycouch on select long-haul aircraft
- ✓Good safety reputation and often well-regarded safety videos
- ✓Airpoints program integrated with everyday partners in New Zealand, making earning relatively easy for local residents
Cons
- ✗Premium cabin hard product (herringbone Business Premier) is aging compared with latest-generation business class suites on some competitors
- ✗Limited route network outside the Pacific and key Asian/North American gateways compared with larger global carriers
- ✗Fares on some international and domestic routes can be relatively high, especially during peak seasons
- ✗Buy-on-board elements and fare segmentation on some short-haul routes can feel less inclusive to some passengers
- ✗Inconsistent onboard experience between older and newer aircraft, particularly regarding seat comfort and power availability
